Information We Collect
We collect information that helps us provide and improve our services, including:
Personal Information: Name, phone number, email address, payment method, profile photo, and government ID (if applicable).
Usage Information: Trip history, driver ratings, preferences, app interactions.
Device & Location Information: Device identifiers, IP address, location data for trip routing and safety.
Communications: Records of messages between you and BlackWolf App (email, SMS, app notifications).
2. How We Use Your Information
We use your data to:
Provide and manage transportation services.
Process payments and provide receipts.
Send service-related updates and trip confirmations.
Enhance safety and fraud prevention.
Improve our app performance and customer experience.
Conduct research and analytics.
3. Communications: Email & Text Message Terms
By using BlackWolf App, you agree to receive communications from us via email and text message (SMS) for the following purposes:
Operational Messages: Trip confirmations, driver updates, ETA notifications.
Account Alerts: Password resets, security issues, account verification.
Promotions & Offers: Discounts, loyalty rewards, and new feature announcements (you may opt out at any time).
Customer Support: Follow-ups to questions or issues you’ve submitted.
You can manage your communication preferences in the app or by contacting support at [insert support email]. Message and data rates may apply.
We do not sell your contact information or permit third-party marketing.
4. Sharing of Information
We only share your data when necessary, including:
With drivers and riders to complete ride services.
With vendors performing services on our behalf (e.g., payment processors).
To comply with legal obligations or protect rights, safety, or property.
In the event of a business transfer or merger (with notice to you).
5. How We Protect Your Data
BlackWolf App implements strict security measures to protect your personal information, including:
Encrypted data storage and transmission.
Secure access controls and authentication.
Regular system audits and updates.
Internal policies for data access and use.
We treat your information with the seriousness and respect it deserves, and our team is trained to uphold the highest standards of privacy protection.
6. Your Privacy Choices
You can:
Access or update your personal information via the app.
Request deletion of your account and data.
Opt out of promotional emails and texts at any time.
Control app permissions such as location sharing.
For data requests, email us at [insert privacy email] with the subject line “Privacy Request.”
7. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from minors.
8. Changes to This Policy
We may update this policy to reflect changes in our practices or applicable laws. We’ll notify you of significant changes via email or app notification.
9. Contact Us
If you have questions or concerns about your privacy or this policy, contact:
BlackWolf App Privacy Team
Email: Support@blackwolfapp.com
Phone: 877-747-7801
